Refund policy
Returns & Replacements
If you are not completely satisfied with our product(s), you can return your order for a refund within 15 days of purchase. Any instrument which has not been registered directly with ZGC within FIFTEEN (15) days of purchase, or whose warranty information has been altered or includes false or incomplete information, will NOT be subject to ZGC return policies or warranty coverage. All returns must be in original packaging, in brand-new condition, and show no signs of use. Please contact a ZGC representative prior to shipping any returns for a return authorization number (RA#). The RA# must be clearly labeled on the outside of the returned package or it will be refused. No return will be processed without prior written notice. Shipping costs are the responsibility of the buyer. Please note refunds are made for product purchase price only, excluding shipping. Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse. Please note that your item must first be reviewed by our return/repair department. If the product shows signs of misuse, tampering or damage (at the sole discretion of ZGC), the warranty and 15 return policies will be considered void. In the event of a voided warranty or return, the customer will be responsible for shipping and repair costs from ZGC return/repair facility.
If you are not completely satisfied with our product(s), you can return your order for a refund within 15 days of purchase. Any instrument which has not been registered directly with ZGC within FIFTEEN (15) days of purchase, or whose warranty information has been altered or includes false or incomplete information, will NOT be subject to ZGC return policies or warranty coverage. All returns must be in original packaging, in brand-new condition, and show no signs of use. Please contact a ZGC representative prior to shipping any returns for a return authorization number (RA#). The RA# must be clearly labeled on the outside of the returned package or it will be refused. No return will be processed without prior written notice. Shipping costs are the responsibility of the buyer. Please note refunds are made for product purchase price only, excluding shipping. Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse. Please note that your item must first be reviewed by our return/repair department. If the product shows signs of misuse, tampering or damage (at the sole discretion of ZGC), the warranty and 15 return policies will be considered void. In the event of a voided warranty or return, the customer will be responsible for shipping and repair costs from ZGC return/repair facility.
